Returns & Refunds

RETURNS/CANCELLATION PROCEDURE

What should I do if my items received damaged or Defective?
If you received goods in damaged or Defective condition, then please contact us as soon as possible by sending email on sales@abdulhafiz-group.com or report it by submitting request form online or alternatively you can phone us on +974 4441 6484.

in accordance with your consumer rights we may offer a repair, exchange or refund as appropriate if you received goods in damaged or defective condition.

We are unable to refund goods that have been wrongly installed or misuse. We are not accountable for consequences of wrongly fitted products or misuse. We advise you to use only qualified and skilled electricians to install our electrical products as per manual book.

As part of the quality assurance check we may ask you to email photograph of the damaged product and answer few questions as part of our quality assurance checks. In this case we will arrange collection of the damaged or faulty Defective product. We will collect the goods from the address it is delivered to and may be able to collect from another location in some circumstances, please contact us to find out if you are eligible for it. Upon inspection at our warehouse, we will inform you if you are eligible for a refund or not. If you are eligible we will send a replacement at our cost.

We will not be responsible for any items damaged/faulty if the items were re-sold. Re-seller are responsible for all the damages/fault and returns from their customer.